caption: karp & hart>>>personal injury lawyer peter hart: this is peter hart from karp and hart and i'm heretoday with steve baron from crawford's auto body about aftermarket parts and how theyeffect the consumer. >>>steve baron: an aftermarket part is a replicaof the original equiptment manufacturer, only oem parts have been creash tested, only oemparts go through a lot of stringent checking and testing to make sure that they fit properly,that they sustain impact properly, and that they're safe parts for the consumer.>>>personal injury lawyer peter hart: oem again means...>>>steve baron: oem means original equipment manufactuer. we have collision repair facilitiesthat are contracted with insurance companies,
and because their contract stipulates...>>>personal injury lawyer peter hart: i pulled out my insurance policy. it actually saysthat you can use used parts. does that mean they can go to a junk yard?>>>steve baron: used salvage parts are a big problem in our industry because it's anotherway for the insurance carriew to save the cost of the repair.>>>personal injury lawyer peter hart: what scares me steve is dealing with wheels...>>>steve baron: this whole process all started because you had a wheel that was scratchedand somebody was good at repairing aluminum wheels, and then somebody sat back and said,"i can make a living doing this," so it's gotten totally out of hand - because a reconditionedwheel - there's no way again to check the
integrity of a reconditioned wheel.>>>personal injury lawyer peter hart: so here at crawford's, here steve, how do you handlea situation where it comes into you where the insurance company says well we want youto use a used part here to save us some money? >> steve baron: we tell the appraiser thatwe don't use reconditioned wheels, and we also have the discussion with the owner ofthe vehicle and the consumer, and let the consumer make the choice. if the consumerchoses to allow that reconditioned wheel to be installed on their car then we ask thata waiver be signed. >>>personal injury lawyer peter hart: doesthe consumer have to pay extra money sometimes to use a brand new part?>>>steve baron: it all depends on who the
insurance carrier is and what relationshipthe consumer has with the insurance carrier - you have the right to have a new wheel beput on your car. caption: having a good relationship with yourinsurance carrier helps. >>>personal injury lawyer peter hart: youhave to read the insurance contract and look at the details and compare apples to appleswhen picking a carrier. >>>steve baron: if consumers read their insurancepolicies, and understood the language within the policy, or took the policy to an attorneyand said, "what are my rights in this policy?" there'd be a major change over in the waypolicies are written because consumers would have a better understanding of what they arepaying for.
caption: crawford's auto body
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